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Quick answers on ordering, shipping and returns. For how certification and photo disclosure work, see authenticity and certification — the fuller treatment lives there, not repeated here.
Ordering and payment
- Do I need an account to buy something?
- No. Checkout is a single guest flow hosted by Stripe — there is no site login or password for buyers. You give a billing address, a shipping address and a phone number at checkout so we can reach you about delivery, and that's the whole account any order needs.
- What payment methods do you accept?
- Card payment through Stripe's own checkout page. We never see or store your card number — it goes to Stripe directly.
- Do you charge sales tax?
- Whatever applies is calculated at checkout, on Stripe's payment page, before you confirm the order. Nothing is added after the fact.
- Can I change or cancel an order after I place it?
- Email us right away with your order reference. Orders are prepared within two business days of payment clearing, and we can usually change or cancel one before it ships — but once a carrier has scanned the parcel, it falls under the returns policy instead. We can't promise a change is possible; we can promise to try the moment we hear from you.
- Why did an item I was looking at disappear from the site?
- Every piece we list is a single item — there is no second unit, and nothing is restocked. Once it sells, the listing comes down rather than showing a permanent "sold out" page for something that will never be available again.
Shipping and tracking
- How do I track my order?
- You'll get a tracking number by email as soon as the carrier scans the parcel — there's no separate account to log into and check. See the full shipping policy for processing time and how pieces are packed.
- Do you ship outside the United States?
- Our automated checkout collects U.S. shipping addresses only. International orders are quoted individually by email before anything is charged — see the shipping policy for how to start one.
Authenticity, photos and condition
- How do I know a piece is really authentic?
- Every autographed item carries a certificate number from PSA/DNA, JSA or Beckett, printed in full on the product page, that you can check against the issuing house's own free lookup before you buy. The full walkthrough — and what happens if a certificate doesn't check out — is on the authenticity page.
- Is the photo on the listing the exact item I'll receive?
- Where the supplier's photo is a stock image of that model of item rather than a photograph of the specific piece shipped, the listing discloses that directly beneath the gallery — not in a footnote. See "What the photograph is" on the authenticity page.
- Can I ask a question about a specific listing before I buy?
- Yes — email us the listing and your question and we'll answer within one business day.
Returns and refunds
- What's your return policy, in short?
- 14 days from delivery, item back complete with its certificate, unworn and undisplayed. We pay return freight when we were wrong about the item; a 15% restocking fee applies on a change of mind. Full terms, including what "complete" means and how refunds are issued, are on the returns policy page.
Still have a question?
Email support@goatsportsmemorabilia.com and we reply within one business day.